FAQ – Jiaxin Sport Shop

FAQ

Orders & Payments

1. Which countries do you ship to?
We currently serve customers worldwide except parts of Asia and selected remote islands. Contact us with your location to confirm availability.
2. What payment methods do you accept?
Secure payments via:
  • Visa / MasterCard / JCB
  • PayPal (with buyer protection)
All transactions are encrypted with 256-bit SSL technology.

Shipping & Delivery

3. How long will my order take?
Processing: 1-2 business days
Shipping:
  • Standard ($12.95): DHL/FedEx – 10-15 business days
  • Free Shipping (orders over $50): EMS – 15-25 business days
Note: Delays may occur during peak seasons.

Returns & Warranty

4. What’s your return policy?
• 15-day returns from delivery date
• Items must be unworn with original tags
• 90-day warranty applies to shoe sole defects
Return shipping costs are buyer’s responsibility.
5. How to track my package?
Tracking numbers are emailed once shipped:
• DHL/FedEx: Real-time tracking with delivery alerts
• EMS: Updates may have 2-3 day delay