Returns & Exchanges Policy | Jiaxin Sport Shop

Hassle-Free Returns & Exchanges

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Our Promise to You

we guarantee:

  • 15-day no-questions-asked returns
  • 90-day sole defect warranty
  • Full refund protection through PayPal

Standard Returns Process

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Step 1: Eligibility Check

Items must meet:

  • Return request within 15 days of delivery
  • Original tags attached & packaging intact
  • No visible wear or customization
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Step 2: Initiate Return

Contact our team within 72 hours of delivery:

  • Web Form: Login to your account
  • Email: [email protected]
  • Include: Order# + Product photos
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Step 3: Shipment

  • Use trackable courier (DHL/FedEx preferred)
  • Address: Returns Center, 456 Sport Way, NY 10001
  • Insurance recommended for high-value items

âš  Important Notes:

  • Return shipping costs: Customer’s responsibility
  • Refunds processed within 5 business days
  • Final sale items: Socks/Underwear/Customized gear

International Returns

  • Customs fees deducted from refund
  • Asia returns: Contact pre-approval required
  • EMS returns may take 6-8 weeks processing

Exchanges Process

  1. Select “Exchange” in return request form
  2. Available size/color shown in real-time
  3. Priority shipping for exchange orders

Need Immediate Help?

Available Mon-Fri 9AM-5PM EST
Email Support: [email protected]